Administrative

12.05.23

Mayzlin Relocation LLC (referred to as “Mayzlin Relocation,” “we,” “us,” or “our” in this policy) is committed to protecting the privacy of our users. This privacy policy explains how we collect, use, and protect the personal information that we collect through our website, www.mayzlinrelocation.com (referred to as “the website” or “our website”).

Personal Information We Collect

When you use our website, we may collect personal information from you. This information may include your name, email address, phone number, and zip code of your physical address. We collect this information through web forms on our website.

How We Use Your Personal Information

We use your personal information to provide you with the best user experience possible on our website. This may include providing customer support, responding to your inquiries, and sending you quotes. We may also use your personal information to improve our website and to ensure that we are providing you with relevant information.

How We Protect Your Personal Information

We take the security of your personal information seriously. We use reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

Sharing Your Personal Information

We do not sell, rent, or share your personal information with third parties, except as described in this policy or as required by law. We may share your personal information with our affiliates, service providers, and business partners who provide services to us, such as website hosting, customer support, or analytics. These third parties are required to protect your personal information in accordance with this policy and applicable law.

Accessing and Controlling Your Personal Information

You have the right to access and control your personal information that we collect through our website. If you wish to access, correct, update, or delete your personal information, please contact our customer support team at [insert email address or phone number]. We will respond to your request within a reasonable timeframe.

Changes to this Privacy Policy

We reserve the right to modify or update this privacy policy at any time without prior notice. We will post any changes to this policy on our website, and the changes will be effective immediately upon posting. Your continued use of our website after the posting of changes to this policy constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this privacy policy or our privacy practices, please contact us at 954-616-5355. We will respond to your inquiry as soon as possible.

10.12.21

06.12.21

Please read following requirements & regulations to ensure a smooth and worry free move.

RESCHEDULE /CANCELLATION OF SERVICES.:

Rescheduling your move date must be submitted in writing by the customer more than (10) business days prior to service date, in order for the deposit to be refundable. In case the customer needs to re-scheduled the pick-update, the carrier will maintain the agreed estimate for 30 days from the original pickup date. If the re-schedule date is placed 30 days after the original, and rates and prices have changed, customers must sign and accept a new estimate of services. If the customer re-schedules the services less than 10 days prior to original pick up date and then cancels the services, a $1000.00 cancellation fee will apply.

We use your personal information to provide you with the best user experience possible on our website. This may include providing customer support, reThe customer has the right to cancel services penalty free within 3 days after receiving the Bill of Lading. The carrier has the right to cancel services ordered by customer at its sole discretion subject to the complete refund of prepaid deposits. EXCEPT: When cancellation is due to change of order at origin for which the customer refuses to accept the adjusted rates. Customer may cancel services up to 7 business days prior to the scheduled move via written notification to info@mayzlinrelocation.com. Customer must verify that the cancellation notice has been received by calling billing at (954) 688-7301 for a complete refund of prepaid deposits. If services are cancelled less than 7 business days before the scheduled move date they may receive partial refund of their deposit. If services are cancelled less than 7 business days prior to the scheduled move the customer shall forfeit prepaid deposits. Forfeited deposits will be used to pay for expenses incurred due to late notice of cancelation. If cancellation of service occurs at time of pick up, NO REFUND will apply, and the customer will be held liable for the payment of all services rendered per the carrier’s applicable tariff and at full tariff rates. TO FINALIZE THE REQUEST YOU NEED TO CONTACT us: info@mayzlinrelocation.com and call (954) 688-7301.sponding to your inquiries, and sending you quotes. We may also use your personal information to improve our website and to ensure that we are providing you with relevant information.

We take the security of your personal information seriously. We use reasonable physical, technical, and administrative measures to protect your persI agree to pay the total charges for moving services to be provided by Mayzlin Relocation LLC. (the”Company”). I understand that my deposit/fee represents only a portion of my total estimated service charges. For scheduling and routing purposes my deposit/fee is not refundable, unless I notify the Company in writing by sending email to info@mayzlinrelocation.com or call: (954)-616-5355 of my intent to cancel the estimate, change my pick up date, or place the move on hold, at least seven (7) business days (Saturday, Sundays and Holidays not included) prior to the pack or load date (whichever comes first) listed above. I understand that if I cancel my move less than 7 days prior to the scheduled pack or load date and the truck has not arrived at the pick-up location than I am only entitled to receive a credit of my deposit for future interstate moving services to be used by the cardholder within a 12-month period from the date of cancellation. If I cancel my move less than seven (7) days prior to the scheduled pick-up or load date and the truck has arrived to attempt services, then I am not entitled to a refund or a credit of my deposit/fee. All credit card refunds will be processed on my next billing statement.onal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

METHOD OF PAYMENT:

25% is required at time of reservation of service paid by all Wire Transfer, Certified Checks, Money Orders, All major Credit/Debit cards or Zelle. At origin 50% of the balance must be paid by all Wire Transfer, Certified Checks, Money Orders, Cash or Zelle. The remaining balance must be paid in full prior to the offloading the truck at destination by Wire Transfer, Money Order from Postal office or Cash ONLY or Zelle.*We will not accept any checks if there is less than ten (10) business days between the pick-up date and the delivery date. The remaining balance must be paid in full prior to the unloading of the truck at destination (before unloading your shipment) by CASH or POSTAL MONEY ORDER only or Zelle.UPON ARRIVAL A MINIMUM OF 400 CUBIC FT OR 85% OF THE ESTIMATE, WHICHEVER IS GREATER, MUST BE PAID AT ORIGIN.

PACKING YOUR GOODS:

All Customers are responsible to pack all boxes and fragile items (glass, mirror, marble, and electronics) unless noted differently on this Estimate Cost For Service. If the full packing service was not selected, packing materials (as bubble wrap, boxes, tape, shrink wrap, mattress covers, glass crates, TV crates, etc.) are an extra cost. Packing materials will be charged solely based on what will be used for your move and according to the packing materials order form. On the Full Professional Packing service, packing materials and labor for the Cu .Ft. over the estimate will be charged according to full Mayzlin Relocation LLC tariff ($1.50 per cu.ft. under 500 cu.ft and $1.50 over 500 cu. ft.). For health and sanitary reasons all mattress’, box springs, and futon pads must be properly protected in Mattress box or plastic cover. Personal effects in plastic bags are not allowed in the truck. Note: Packing supplies are not included in the transportation cost and will be charged if required.

ABBREVIATIONS:

Articles listed as follows: Articles listed as CP = Carrier Packed; PBO = Packed By Owner; PO = fragile item to be wrapped with Pads Only per customer.

CERTIFICATE OF INSURANCE:

Some buildings require a certificate of insurance from the mover. Please check with your building management at both current and new locations regarding their requirements. Please notify your Relocation Specialist and we will be glad to assist you. Note: A fee may apply depending on building requirements.

PARKING RESTRICTIONS:

Customers must confirm parking restrictions with the building/management or local police department at both current and new locations in order for the carrier to avoid parking violations. If the truck physically or for reasons of parking restrictions cannot park close enough, Long Carrying or Shuttle Truck Service charges will apply and added to the original agreement.

FURNITURE TRANSPORTATION:

Our Company requires that all drawers must be emptied prior to the day of move. Furniture with full drawers will not be transported due to high risk of damage to the actual furniture, premises walls and floors.

UTILITIES / APPLIANCES:

Make sure that all of your utilities and appliances will be turned off and disassembled from electric, gas and water connections prior to the day of your move. We do not disassemble or reassemble any utilities or appliances at both current and new locations on the day of your move-out or move-in.

LIABILITY:

Mayzlin Relocation LLC provides two valuation options: Limited liability and full replacement value (FVP). Both plans cover furniture and boxes packed/unpacked by Mayzlin Relocation LLC. We suggest you purchase third party insurance to protect your property. Please read carefully before making your selection. Subject to the minimum valuation of $1.20 per pound per article and in compliance with and subject to the provisions of 49 CFR Section 375.701(a), Mayzlin Relocation LLC cannot control whether proper packing methods are used by shipper, therefore on boxes packed by the owner as well as pressed wood (particle board) furniture, fragile or brittle items such as glass, china, ornaments, etc.; liability is limited to $1.20 per pound per article. Mayzlin Relocation LLC has the right to inspect and repair any alleged damage. Consumer shipper waives all claims and Mayzlin Relocation LLC is not liable or negligent for any damage to the interior or exterior of any residence including, but not limited to walls, floors, ceilings, stairs, banisters, carpets, plumbing, doorways, driveways, walkways, landscaping, etc. In addition, you are not able to give to us to carry and we accept no liability whatsoever for firearms, jewelry, cash, bank notes, any financial instruments, hazardous materials, liquids.

TRANSPORTATION. SCHEDULE:

Pickup and delivery dates are not guaranteed unless the optional Dedicated Truck or Expedited Delivery is purchased. Guaranteed Delivery services are only available to shippers upon the advanced arrangement and payment for such services. The date indicated as 1^stavailable for delivery is first date of the delivery window and not the promised delivery date. The carrier shall attempt to pick up shipment at origin within one (1) day before or after the requested pick up date and attempt delivery within the following:
‍
*East Coast 1-7 business days.
*Mid-West 5-12 business days.
*West Coast and North West 5-21 business days.

Here after referred to as schedule from the first available delivery date requested and no later than the time specified on the face hereof provided that the requested dates are within reasonable dispatch. If the No Later Than Date entered by shipper on the face hereof is less than the schedule required by the carrier, then the Schedule time limit shall apply to this contract. The carrier shall not be liable for any expenses incurred by a shipper during the time specified in this section. If shipment is delayed at the fault of the carrier, the compensation for such delay will be calculated at $25.00 per every business day before actual pick up date or $25.00 for every business day beyond the Schedule delivery time limit and subject to the limitations included in section 1 of this agreement and per the carrier’s applicable tariff.

* Please note that this is our typical time frame for deliveries in the area listed above and the count starts from the day the customer specified as the first available and /or requested day for delivery. However, due to weather conditions mechanical issues with transportation the company Mayzlin Relocation LLC has up to 30 business days to deliver your shipment to your destination address.

BINDING ESTIMATE COST FOR SERVICE:

If, before loading your shipment, we believe you are tendering additional household goods or are requiring additional services not identified in the initial Estimate Cost For Service, and you and the carrier cannot reach an agreement, the carrier keeps the right to refuse to service the additional household goods or services. We will agree to service the shipment by agreeing to negotiate a revised written binding estimate and executing a Rescission Of Old Estimate which will list the additional cubic feet of household goods and/or additional services. By executing a Rescission Of Old Estimate the carrier and the customer will consider the initial Estimate Cost For Service as a Non-Binding Estimate Cost For Service. Note: As per company policy, a binding estimate is an agreement made in advance with the shipper. It guarantees the total cost of the move based upon the quantities and services shown on your initial Estimate Cost For Service.

LEGAL PROCESS NOTICE TO ALL CLAIMS:

Mayzlin Relocation LLC shall not be liable for the loss or damage of the goods unless claim is made in writing supported by proof of ownership, value, and weight. As a condition precedent, all outstanding monies due to Mayzlin Relocation LLC must be paid in full before any claim can be made. Claims must be filed within 9 months of delivery or demand thereof is refused and must be limited to the destination descriptions of damages for each item on the inventory logs. All damages and missing items must be noted on the inventory logs. Damage indications must specify each item damaged at the time of delivery. Shipper or agent has full authority to order services and enter into agreement.

JURISDICTION, VENUE AND CONTROLLING LAW:

If a situation arises in which a settlement cannot be reached or a dispute between carrier and customer cannot be resolved, the customer hereby agrees to the jurisdiction of the county and state of residency of the carrier’s place of business and waives the right to be served within the carrier’s place of business’ county and state. Suit must be instituted within two (2) years and one (1) day from the date the carrier notifies the customer that the claim or any parts thereof have been disallowed. Suits involving disputes resulting of interstate relocation must be limited to the governing federal regulations. Customer may only bring suit in circuit or county court in and for the carrier’s county and state of residency. Both parties consent to and agree given the relationship to the state, such an exercise is reasonable and lawful.

SUMMARY OF DISPUTE SETTLEMENT PROGRAM:

The neutral arbitration program has been designed to give neither party any special advantage. If a dispute arises between Mayzlin Relocation LLC and the shipper arbitration may be a mutually beneficial alternative to help resolve the dispute. Section 49 CFR Section 375.211 provides that a mover must have a program in place to provide shippers with an Arbitration alternative. Arbitration is optional and not required under Federal law. A. Summary of the arbitration process: Arbitration is an alternative to courtroom litigation. It provides each party to the dispute to present their cases and allows a neutral third-party arbitrator to make decision as to the merits of each side’s case. Arbitration subject to this agreement shall be conducted via written submission and, subject to the arbitrator’s discretion, through telephonic appearance. After the initial filing fees have been paid and the arbitrator selected, the initiating party or Claimant must submit a written brief summarizing their legal position and factual claims. All supporting documentation must be included with the initial arbitration brief. Copies of all documents must be submitted to all parties involved in the arbitration. Upon receipt of the Claimant’s arbitration brief and supporting documents, the responding party or Respondent will have 30 days to file their responsive arbitration brief and supporting documentation. Further deadlines and timetables are subject to the arbitrator’s discretion. B. Legal effects: If the arbitration alternative is chosen, then any decision made by the arbitrator may be binding. Additionally, an arbitration decision may not be appealed in a court of law. All parties agree that the Arbitrators decision will be based exclusively on the governing United States Federal Law without regard to conflicting State laws or regulations. C. Applicable costs: Each party is responsible for their own costs associated with arbitration. A benefit to the arbitration alternative may be that it is less expensive than traditional litigation. Each party is responsible for 50% of the costs associated with securing the arbitrator and 100% of their own expenses, including but not limited to attorney fees. There is a $250 filing fee FOR EACH PARTY and asupplemental charge of $50 administration fee. Call carrier at phone number on front of this form for ADR processing forms.

RECORDED PHONE CALLS:

Telephone calls with Mayzlin Relocation LLC are routinely recorded for quality assurance. Recording will not be released to customers except pursuant to a lawful court order or when Mayzlin Relocation LLC deems appropriate, in its sole discretion, to resolve a dispute.

AGENTS:

Mayzlin Relocation LLC may use agents/independent contractors on all orders. Additionally, unless you purchased an exclusive use of the vehicle option, there is no guarantee that your items will not be temporarily stored or offloaded and reloaded onto a different vehicle then performed pickup and consolidated with other shipments.

DELIVERY SERVICES:

All Long-Distance deliveries are made on a flexible basis with an estimated arrival time up to 30 business days per customer’s first available delivery date (Ready Date). Unless noted on this Estimate Cost For Service, customer must be able and available to receive the goods starting the day after the goods were picked up. Any changes made by customer to their Ready Date may result in additional storage fees. First month for the storage is free, the charge for storage rent is $0.60 per cubic foot per month. Storage fee will NOT be prorated. All estimated time of arrivals are subject to change depending on many industry factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected delays with prior deliveries scheduled before you. Note: We will not discount any account due to any delays listed above. Our company will keep the customer informed verbally with a new / revised ETA (Estimated Time of Arrival) depending on company schedule.

SHIPMENT VALUATION AND COVERAGE:

Mayzlin Relocation LLC Basic Liability of $1.20 per pound per article at no charge. If any article is lost, destroyed or damaged while in your mover’s custody, your mover’s liability is limited to the actual weight of the lost, destroyed or damaged article multiplied by $1.20 per pound per article. This is the basic liability level and is provided to you at no charge. It is considerably less than the average value of household goods. Full value protection coverage is available for additional cost at customer’s request (cannot be purchased after move has begun). See “Full Value Protection Amount of Liability” above.

ADDITIONAL FEES:

This estimate is based on a flexible delivery schedule and normal access conditions at both pick-up and delivery locations (there must be access for a 48′ or 53′ tractor trailer with a maximum distance of 75ft. from the truck to your door and carrying up to 2nd floor stairs which cannot exceed 7steps to avoid additional charges). In the event there is an excessive carry of anything over and above the first 75 feet, which is considered a normal access condition, the customer will incur a charge of $75 per every additional 75 feet increment. When moving out of an apartment and stairs are involved, there is a charge for any floor above the first 7 steps. The customer will incur a charge of $75 per every 7 steps additional with a minimum charge of $75.00. Lastly, if the customer’s destination cannot accommodate a 53′ tractor trailer, the customer will be charged a shuttle fee in the amount of $1.00 per cubic foot, with a minimum charge of $500.00.

FILING OF CLAIMS:

As a condition precedent to recovery, a claim for loss, damage, delay, overcharge or property damage must be filed in writing with carrier or with Claims Service International (CSI) www.CSIPros.org within nine (9) months after delivery to consignee as shown on the governing Bill of Lading, or in case of failure to make delivery, within nine (9) months after a reasonable time for delivery has elapsed; Per federal law the carrier must participate in Arbitration Program and offer this option to a customer when a settlement cannot be reached. The carrier participates in the Arbitration Program provided by (CSI) Claims Service International INC www.CSIPros.org . Where a claim is not filed, or suit is not instituted thereon in accordance with the foregoing provisions, carrier shall not be liable and such a claim will not be paid. All claims are subject to the full payment of services rendered by carrier. The carrier reserves the right to utilize the services of any third-party claims processing company at its sole discretion. The claim filing requirements and the terms and conditions for filing claims with the carrier’s choice of claims company are hereby incorporated by reference and are a legal part of the carrier’s applicable tariff thereof.

NOTE: Customer has agreed to receive and subsequently received the FMCSA publications Ready to Move? Tips for a Successful Interstate Move and Your Rights and Responsibilities When you Move via e-mail hyperlink and accessed the Federal consumer protection information in the Internet.

Carrier must conduct virtual surveys of household goods (live or pre-recorded) unless the customer has waived it.

Additionally, In accordance with 49 CFR 371.113(c)(1), customer agrees to waive a physical survey of the household goods and alternatively agrees to receive a Binding Estimate based upon the customer provided item list of property to be transported and services ordered. The terms of this estimate and all services to be provided are subject to the carrier’s tariffs, incorporated by reference and available for inspection upon reasonable request at the carrier’s offices.

By placing a deposit with Mayzlin Relocation LLC, I am agreeing to the Terms & Conditions stated above. By approving this Estimate Cost for Service via my electronic or hand signature, I hereby voluntarily free Mayzlin Relocation LLC the liability of an onsite visual, and agree to an online, e-mail / over the phone estimate. I am fully aware that I am entitled to an in home consultation at my request for no additional cost and that it is my responsibility to request it.